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Zoho Workshop in Denmark
Zoho will be hosting a series of workshops across the Nordic region in October 2026—an excellent opportunity to meet the Zoho team, gain inspiration for your daily use of the platform, and explore selected products and business processes in greater depth.
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CRMzone in Barcelona
At the beginning of the summer, we attended Zoho's annual partner conference in Barcelona. Unsurprisingly, the dominant topic was AI.
It became clear that Zoho is entering a new phase of its AI strategy. Many exciting initiatives are on the way, although several are still under wraps. One of the key priorities is to further strengthen the data foundation across the Zoho platform, enabling significantly more powerful and connected AI capabilities in the future.
At the same time, Zoho—as an Indian software company—is attracting increasing attention. As more organisations are questioning where their data is stored and which technologies they depend on, Zoho's strong focus on data privacy, security, and technological independence has become an increasingly important differentiator.
This is particularly evident in Zoho Workplace —Zoho's alternative to Microsoft 365 and Google Workspace—which is currently one of the company's fastest-growing product areas.
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Zoho News
Zoho invests in its own server technologyWith its in-house developed Nathu La server, Zoho is taking another major step toward greater technological independence while reducing AI inference costs. The initiative aligns with Zoho's long-term strategy of owning more of the underlying technology powering its platform.
CommunitySpaces brings discussions, knowledge bases, documents, and events together in one branded online community.
Ideal for customer communities, membership portals, and premium content. |
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Updates in Your Favourite Zoho Apps
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CRMRename standard fields – Administrators can now rename labels on system-defined fields directly within Module Builder, making it easier to adapt CRM terminology to your organisation without changing the underlying fields.
Layout Rules become much more flexible – Layout Rules now include nine new actions, profile-based execution, and an interactive preview. Fields can be locked or validated, while buttons, links, and related lists can be displayed dynamically based on both record data and user profiles.
Major improvements to imports – Import limits have been increased across all editions, and XLS/XLSX files now follow the same limits as CSV files.
You can now import Quotes, Invoices, Sales Orders, and other records directly into their respective modules, including related data such as subforms and multi-select lookups—reducing manual work during larger migrations.
Better overview and bulk actions in related lists – Related lists can now be opened in an expanded view displaying up to 100 records per page.
From there, users can filter records, choose visible columns, and perform bulk actions such as updating records, changing ownership, adding tags, running mail merges, or executing custom buttons—all without leaving the current record.
Zia Agents now work inside Kiosk Studio – Deployed Zia Agents can now be added as components in Kiosk Studio flows.
The kiosk maintains its structured step-by-step process while the AI agent analyses data or performs more advanced tasks before returning the results to the workflow.
Improve CRM adoption with Zoho DAP – Zoho CRM now integrates directly with Zoho DAP (Digital Adoption Platform), providing users with contextual guidance exactly where they work.
Interactive walkthroughs, onboarding guides, help centres, and targeted in-app messages make it easier to onboard new employees and encourage consistent CRM adoption.
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MeetingNew video platform – Zoho Meeting is migrating to an entirely new video framework designed to improve stability, audio and video quality, and overall meeting reliability—even on unstable network connections.
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Creator Databridge connects Creator with private databases – Databridge is installed within your private network and creates an outbound-only connection to Zoho Creator.
This allows Creator applications to securely access databases such as Oracle, MySQL, and Microsoft SQL Server without exposing internal infrastructure to inbound internet traffic or replicating your entire database in the cloud.
New Portal Page Builder – Zoho Creator introduces a brand-new Portal Page Builder that makes it easy to create professional, personalised portal experiences without writing code.
With ready-made templates and an intuitive design interface, you can quickly build homepages, FAQ pages, service pages, and more—improving the visitor experience even before login. |
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SalesIQ Summer '26 Release: Towards AI-powered customer engagement – The Summer '26 release introduces new AI and automation capabilities designed to help teams manage customer conversations and determine next actions more intelligently.
The release represents another step towards agent-based customer support and sales.
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Forms – More visual and user-friendly forms
Spotlight Forms deliver a more focused user experience, while the new Heading and Image Slider fields make it easier to structure longer forms and showcase multiple images without cluttering the page.
These improvements are particularly valuable for application forms, product selection flows, and forms with multiple sections.
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Sign Mail merge templates directly in Zoho Sign – Zoho Sign now supports mail merge templates from Zoho Writer, allowing both individual fields and entire text sections to vary for each recipient.
Documents can be merged and sent for signature within a single workflow, while signature fields automatically retain their position—even when the document length changes. |
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Calendar Control your calendar using natural language with MCP – Zoho Calendar MCP connects your calendar with an AI assistant.
You can ask the assistant to find available meeting times across calendars, check attendee availability, schedule or reschedule meetings, and manage calendar sharing—all using natural language. |
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