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Zoho Desk

Put customer service at the heart of your business

Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.
Access Zoho Desk
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Implementation

Zoho Desk user interface and default setup is straightforward. But if you want a safe hand to guide you through the first set-up, then you should contact us. With us on the side, you can decide for yourself and we can help to carry it out. Get a certified expert to help, and you'll be flying from the start.

For employees

Employees have the right tools to be more productive.

For managers

Leaders are equipped to make the right decisions.

For the customers

Customers find timely help at arm's length.

Your desk at your fingertips

With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide customer support wherever they are.
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Paid annually

Standard

€ 14 /user/month billed annually
  • Social channels and community channels
  • Product-based ticket management
  • Help Center Theme Gallery
  • Public knowledge base
  • SLAs and escalations
  • Workflows, allocation and monitoring
  • Customer happiness ratings
  • Reports & dashboards
  • Work states for tickets
  • Marketplace Integrations
  • ASAP - Integrated self-service
  • 24x5 phone support
  • Add-On (37,5 kr./ Light Agent)
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Includes all features from the free version +

Professional

€ 23 /user/month billed annually
  • Ticketing with several departments
  • Team management
  • Telephony
  • Automatic time tracking
  • Basic process management
  • Ticket Allocation
  • Agent collision
  • Tasks and call activities
  • Ticket templates
  • Private marketplace extensions
  • SLA Dashboards
  • Ticket sharing
  • Mobile SDK
  • 24x5 Chat Support
  • Add-On (37,5 kr./ Light Agent)
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Includes all features from standard +
Popular

Enterprise

€ 40 /user/month billed annually
  • Live chat
  • Zia - artificial intelligent (beta)
  • Adaptation of the Help Center
  • Multi-brand help
  • Advanced process management
  • Custom features
  • Multi-level IVR
  • Global reports and dashboards
  • Scheduled reports
  • Contract management
  • Validation rules
  • Field monitoring
  • More business hours and holidays
  • Role-based data sharing
  • 50 light agents
  • Add-On (37,5 kr./ Light Agent)
Try now
Includes all features from professional +

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CRMzone is a consulting company, specializing in Zoho products and focusing on implementation, customization, consulting, training and facilitation of process optimization.

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